Then they stay silent or do not engage because they feel like their perspective doesn’t matter, the manager leading the conversation is biased, and no matter what they do they have already been judged as being wrong. Often during meetings or discussions involving a few employees in conflict, one or more parties feel like they are not understood or have been mistreated. RELATED: How Wellness Programs Help Improve Employee Morale How to Resolve Conflict in the Workplace With Ensuring Employees Feel Heard No matter what though, approaching the situation by looking at what happened rather than why it happened is primary. Recognize that people may have acted out in bad ways because they’re stressed, overworked, or have key things happening in their personal lives that are weighing heavily on their mind. Maybe nothing could have been done to prevent the issue so now it’s an opportunity to develop a new plan of action if it happens again. Maybe policies and procedures were not followed properly. But it’s more about behaviors that can change in order to prevent further negative events from happening again.ĭuring discussions with your people, focus on the behaviors that may be unacceptable, or the circumstances that led to the conflict that could have been avoided. Yes, there may be mistakes made that need to be remedied. Judgment or pointing fingers is not how to resolve conflict in the workplace. ![]() Your efforts will not be productive and there will be no progress. If you are approaching conflict resolution as only determining who is in the wrong or who made the mistake, you’re ultimately going to lose. RELATED: 7 Workplace Wellness Trends You Need to Support at Your Company Focus on the Behavior and Event You will only be able to resolve conflict in the workplace and ultimately keep your employees when you approach these often delicate circumstances from a higher plane. Choose to see the bigger perspective of how this can be used for good, instead of just being something everyone needs to learn to deal with. Unfortunately, too many organizations discount the common quarrels between team members as just clashing personalities or “they’re having a bad day” and write things off. Time and energy will no longer be wasted on certain areas of conflict when you take the time to actually address it. if everyone is willing to respect perspectives, everyone can end up in a better place.negative feelings can be released and relationships grow in a more positive direction.finding the root of the problem is how to create a happier, more stable workforce and coworker relationships.discussing the dispute as soon as it’s recognized treats the problem at the source instead of brushing it under the rug.within every conflict there is a seed of solution meant to move past everything negative.That said, when people have cooled off a bit, approaching the situation as a way to move past something once and for all just may be the way to step into calm waters. Your management and HR teams should be trained and cautioned to approach this idea delicately with people who may be “set off” very easily. Even suggesting that the conflict is an opportunity at the right time may trigger certain people even further. Emotions running hot can lead to destructive behaviors at work, and even in front of customers. When people are in the heat of the moment, it’s very difficult to zoom out and see the bigger picture with things. RELATED: 24 Ways Employers Can Manage Stress at Work Seeing Conflict as an Opportunity is the First Step in How to Resolve Conflict in the Workplace Unfortunately, that’s what still resides in many workplaces. Your employees can’t trust you if the workplace conflict just becomes elementary tattle-tale situations that are one-sided and biased. find points of agreement instead of differences.help each individual involved feel seen and heard. ![]() When they see your willingness to respect their perspectives and feelings on any matter, you support a healthier workforce and environment where your people want to stay. Here are five ways to approach and incorporate skills with helping coworkers dissolve conflict to better solutions. You cannot have a successful workforce that is productive and uplifted when they are constantly dealing with disagreements that negatively affect their work. Mastering how to resolve conflict in the workplace is where power lies for you to make a difference with your people, your teams, and ultimately your customers. Conflict between coworkers is inevitable.
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